This course covers the process approach to quality management systems and auditing, the eight quality management principles, the requirements of ISO 9001 (and guidance in the accompanying document 9004), and how to plan, complete and report the audit of an entire quality management system.
The aim of this course is to provide delegates with the knowledge and skills required to perform first, second and third-party audits of Quality management system against ISO 9001.
Learning Objectives:
- Explain the purpose of QMS standards, audit, third-party certification, and the business benefits of improved performance of quality management system
- Explain the role of an auditor to plan, conduct, report and follow up a quality management system audit
- Interpret requirements of ISO 9001 in the context of an audit
- Describe roles and responsibilities of auditors and lead auditors
- Plan and conduct an audit in accordance with ISO 19011
- Report the audit, including writing valid, factual and value-adding nonconformities
- Undertake audit follow-up activities, including evaluating the effectiveness of corrective action by process owners
Who Should Attend:
- Quality management system auditors, such as those employed by third-party certification bodies/registrars or by purchasing organisations (second-party auditors)
- Quality management practitioners, such as quality management consultants, quality managers and third-party certification managers
- Responsible for implementing the ISO 9001 series of standards
- Employees conducting quality management system audits within their own organisations (internal audits).