This comprehensive program brings you on a personal journey involving extensive insight, exploration and practice of skills required to manage the performance of direct reports in the workplace. Participants will be invited to engage in a process of understanding and practicing the essential skills required to ensure successful outcomes when managing performance day to day, as well as during formal performance based discussions.

KEY OUTCOMES:

• Have a deeper appreciation of the opportunities and challenges associated with performance management in the workplace
• Gain a deeper awareness of the managers role and responsibilities within the performance management process
• Know and practice how to, plan and prepare for performance discussions
• You will be introduced to and practice the Communication Tools defined by industry experts as the best practices required to be able to manage and interact effectively with Direct Reports during the performance management process and discussion.
• You gain an appreciation of how to best ensure consistent optimum performance from direct reports.
• You will gain knowledge of, analyze and apply the possible causes of poor performance and put into practice the best approach for supporting your direct report to get back on track.
• You will gain an appreciation of how best to deal with persistent poor performance and the options available towards ensuring fair, satisfactory outcomes for all
• Understand and practice how to give and receive feedback effectively
• Gain an insight into what happens when we are faced with challenging individuals and situations
• Understand and practise leading and managing challenging conversations to ensure progress and accountability
• How to identify the causes of poor performance and how best to support individuals towards successful achievement of performance goals
• Understand when and how to escalate consistent poor performance within the organisation

Who should participate?

Supervisors, Manager, Leaders at different levels of development, who are responsible for managing the performance of direct reports and wish to develop their knowledge and skills in performance management techniques and communication skills.