Customer service is essential because every organization needs the continued support of its customers. Whenever clients lose faith in the willingness of organizations to give good service, they find alternative suppliers. To live long and prosper, every organization needs to master the art of customer service.     Top skill that can make or break an interaction with a customer.

Course Outline:

·         Greetings and introduction

·         People do “judge books by their covers”

·         Elements of first impressions

·         Analysis and investigation of customer needs

·         Success is essentially simple

·         Communication: The proper use of language

·         Avoid the bad use of words

·         Intensity of your own emotion

·         Body language

·         Physical surroundings must create a positive emotion

·         Politeness, proper sense of humour and good sense of etiquette

·         Timeliness and its effect on the mind of the others

·         Professionalism

·         Ask for referrals

·         Summary and Action Plan

Learning Outcomes:

·         Master the six steps of great Customer Service

·         Give a friendly greeting and introduction

·         Accurately Analyses your customers’ individual needs

·         Give a professional presentation of your product or service

·         Agree specific actions

·         Provide a prompt delivery of your product and service

·         Win more business by making a request for a referred lead