This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.
Course Outline:
- Overview of management systems and the purpose of ISO 9001:2015
- Benefits and scope of a management system
- Seven principles of quality management
Overview of:
- System thinking, the supply chain and PDCA
- Seeking opportunities and reducing risk – risk-based thinking
- Challenging the organization – policy deployment
- Improving the organization – quality planning
- Managing processes and measuring performance
- Sustaining gains – continual improvement
- Evaluating and improving the organization – role of audit, assessment and certification
Who Should Attend:
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.